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Service Design and Engineering

Design Complex Service Systems, Service Design for sustainability, Designing for the Customer Experience, Human-machine interaction.

  • Design and engineering of Complex Service Systems and Value Networks, creating new services in the context of distributed and interconnected value co-creating actors.
  • Designing for the Customer Experience, pursuing a holistic understanding of the customer experience and human-centered design approach.
  • Designing and engineering technology enabled services, integrating multiple disciplines (ICT, Human Computer Interaction, Service Design and Service Management) to support the transition from technology development to the creation of innovative services that create value for customers.


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